Important

No orders will be shipped between December 11, 2020 and January 11, 2021, as our team will be on a seasonal break. Place your order no later than December 10, 2020 for shipping before our break, and no later than December 7 for in-store pickup, which must be done before December 11.

Orders placed after December 10, 2020 will be sent upon our return, in the week of January 11, 2021.

Thank you for your understanding.

 

Shipping

Free shipping on orders of $50 or more before taxes*. The costumer can choose between mail shipping (by Canada Post) por pickup in store.

* Total excluding products in the Membership and Donations and Courses categories.

 

CANADA : price charged according to the volume and weight of the items for each order. To get an idea of the shipping price, add the desired products to the shopping cart and enter your zip code.

 

For the preparation of orders, the delay is 2 to 3 working days. Then, delivery is made by Canada Post (regular package). The delivery standard (excluding the preparation time) for a local order is 2 working days. For a package shipped regionally, the standard is 3 to 5 business days. For a package shipped nationally, the standard is 4 to 7 business days. Shipping standards apply to items shipped between most major urban centers and are approximate only. Actual delivery times depend on point of origin, destination, weather conditions and other factors.

In Canada, sales taxes (GST, QST) are applicable.

 

Refund

Products purchased can be returned, without penalty, to the address indicated below, within 15 days of receipt, and accompanied by the invoice. To do this, the delivery costs as well as the risks associated with the return of the goods are the responsibility of the buyer. The refund will be made upon receipt of the returned merchandise. Any damaged product will not be exchanged or refunded.

Address:
Les Urbainculteurs
M106 - 250 boul. Wilfrid-Hamel
Québec, Qc, G1L 5A7

 

Registrations to the courses can be canceled up to two weeks before the scheduled date of the event. After this date, you can transfer your registration to a friend (by notifying us), but you will not be able to get a refund.

 

Spring sale of fruit trees

We charge a 15% handling fee for orders of fruit trees and shrubs. These costs are included in the price of the fruit trees. Indeed, we organize a large group order from the nursery and we take care of picking up the plants to bring them back to Quebec, in addition to preparing your order.

 

Les Urbainculteurs

  • Les Urbainculteurs œuvrent depuis 2009 au développement d’une agriculture productive et accessible, adaptée au contexte urbain. Sur les toits et terrasses des bâtiments ou en plein sol… nous cultivons la ville!
  • 418 694-7047
  • [email protected]
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