Free shipping on orders of $50 or more before taxes*. The costumer can choose between mail shipping (by Canada Post) por pickup in store.
* Total excluding products in the Membership and Donations and Courses categories.
CANADA : price charged according to the volume and weight of the items for each order. To get an idea of the shipping price, add the desired products to the shopping cart and enter your zip code.
For the preparation of orders, the delay is 2 to 3 working days. Then, delivery is made by Canada Post (regular package). The delivery standard (excluding the preparation time) for a local order is 2 working days. For a package shipped regionally, the standard is 3 to 5 business days. For a package shipped nationally, the standard is 4 to 7 business days. Shipping standards apply to items shipped between most major urban centers and are approximate only. Actual delivery times depend on point of origin, destination, weather conditions and other factors.
In Canada, sales taxes (GST, QST) are applicable.
Products purchased can be returned, without penalty, to the address indicated below, within 15 days of receipt, and accompanied by the invoice. To do this, the delivery costs as well as the risks associated with the return of the goods are the responsibility of the buyer. The refund will be made upon receipt of the returned merchandise. Any damaged product will not be exchanged or refunded.
14 rue Soumande, local 0-17
Québec, Qc, G1L 0A4
Registrations to the courses can be canceled up to one week before the scheduled date of the event. After this date, you can transfer your registration to a friend (by notifying us), but you will not be able to get a refund.
In the case of workshops at the Louise Basin Gardens, in case of rain, we will postpone the workshop to a pre-announced date. If you are not available at this date, we will refund you. The activities at the Louise Basin are canceled in the event of heavy rain.
We charge a 15% handling fee for orders of fruit trees and shrubs. These costs are included in the price of the fruit trees. Indeed, we organize a large group order from the nursery and we take care of picking up the plants to bring them back to Quebec, in addition to preparing your order.
A handling charge of 10% is included in the sale price of the plants. No exchanges or refunds after May 25, 2021. No shipping. Orders can be picked up from June 2 to 9, 2021 at the Grand Marché de Québec, according to time slots to be reserved in advance.
You will receive an email a few days after placing your order to reserve your time slot.